MX Connect Ideas

This automation would assign each specific case to a rep to work the case. Idea being that cases should be evenly distributed across teams reps with no cases should be highest priority to receive case should be a way to assign specific cases to re...

In the event there was an issue impacting many merchants, I could add the merchant to a single case, rather than opening many cases.

This way I could assign work to other departments to close a case that would tie back to the original case. Subtasks should be able to be sent to Agents if they need to take action on too Closing each subtask should alert the original case owner t...

These notifications would notify owners and submitters of cases (and watchers) of any actions taken. This would also be in the feed for the merchant.

this would be similar to the other grids currently in vortex, with similar filters. Case ID Date Opened Date Closed SLA Type Description Rep

Need vortex to be setup to create a case based on actions that are taken. Whenever the system needs human interaction, a case will be created. many can be created each action has a population will need to work with the business to figure out what ...

- manual process, doesn't go through the batch process - need to create a rule (similar to refunds)

for older accounts that are closing, would need to monitor if there chargebacks were increasing - chargebacks happen fast on a true fraud account